Reference

Our Legal Position and Your Account Rights

This page sets out the legal framework that governs your account with 77ag — from eligibility and jurisdiction to how we handle your data and payment records.

Jurisdiction-dependent accessAccount eligibility termsbKash, Nagad, Rocket payment policyData retention policyContact rights explained
77ag Our Legal Position and Your Account Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, a specific policy clause, or a transaction record tied to your bKash, Nagad or Rocket wallet, our support team handles legal and account queries directly. You do not need a lawyer to ask us to clarify a term — send your question through the channel that works for you and we will reply in writing with the relevant policy section.

Team online

Live Chat

Reach our account and legal query team through live chat on the 77ag site. We handle policy questions, account status queries and wallet-record requests in the same session.

Email Support

Send detailed legal or policy questions to our support email. We reply in writing so you have a record of our response, including any policy section we reference.

In-App Message

If you access 77ag on mobile, use the in-app message option under your account settings. Legal queries sent this way are logged against your account for reference.

ACCOUNT INTEGRITY

How We Handle Your Data and Account Security

Your account with 77ag is protected through a combination of verification steps, session controls and wallet-matching rules. We do not treat legal compliance as a checkbox — it shapes how your account is built, how your wallet records are kept and how you can request changes to your data. Here is what we do in practice.

Data Handling

We store only the account data needed to operate your wallet and process transactions. Your bKash, Nagad or Rocket number is held securely and is not shared outside our payment verification process.

Cookie and Session Policy

Cookies on 77ag are used for session continuity and account security — not for selling your profile. You can manage cookie preferences in your browser settings without losing account access.

Account Security Controls

Login requires OTP verification sent to your registered mobile number. This applies every time you access your account from a new device or after a session timeout — it is not optional.

Data Requests and Corrections

You can request a copy of your account data or ask us to correct an error by contacting support in writing. We aim to respond within the timeframe our policy sets out for data requests.

Your Legal Questions, Answered Directly

These are the questions we hear most often about account rights, data, eligibility and how our legal terms apply to Bangladesh. If yours is not here, contact us through live chat or email and we will point you to the right section of our policy.

Access depends on your local law and the eligible regions we serve. We do not make that legal determination for you — check your own jurisdiction before opening an account with us.

We retain wallet transaction records — including bKash, Nagad and Rocket deposits and withdrawals — for the period required under our data retention policy and applicable regulations.

Yes. Send a written request through live chat or email, and we will retrieve your account data record. We respond within the timeframe our policy sets for data access requests.

OTP login is a legal and security requirement. It confirms you are the registered account holder before granting access, which also protects your wallet balance from unauthorised use.

If your account is closed, any remaining wallet balance is subject to the terms covering account closure. Contact support in writing and we will walk you through the specific steps that apply.

Raise disputes through our email support channel so there is a written record. Include your account number, the wallet used and the transaction date so we can locate the relevant record quickly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.