Reference

How 77ag Handles Your Personal Information

This Privacy Policy explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data protectedbKash, Nagad, Rocket payment data handled securelyClear data retention rulesYour right to request changesBangladesh-region eligible users only

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HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

We apply encryption to data moving between your device and our servers, which covers everything from your login session to payment confirmations from bKash, Nagad or Rocket. Retention periods vary by data type — account registration details are kept for as long as your account is active, while transaction records are held for the period required under applicable financial rules. You can request deletion of certain data by contacting support, though records tied to completed transactions may need to be retained for compliance reasons depending on your region.

Encrypted Data Transfer

All data between your device and our platform travels over SSL encryption — this applies to account login, payment steps and support messages without exception.

Cookie Control

Session cookies keep your lobby preferences and login state active. You can adjust cookie settings in your browser, though some features may not work correctly without them.

Account Security Steps

Your account is protected by OTP verification on login. If we detect a session from an unfamiliar device or location, we trigger an additional check before access is granted.

Your Right to Request Changes

You can ask us to correct inaccurate details, request a data export, or ask about deletion. Contact support with your account ID and we will respond within a reasonable period.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of the data we hold, ask us to correct something, or raise a concern about how your information has been handled, our support team is the right starting point. You can reach us through live chat on the platform, by email, or through our account help desk. When you contact us about a privacy matter, have your registered mobile number or account ID ready — this helps us verify your identity before we action any data request.

Live Chat Start a chat session from your account dashboard. Mention it is a privacy or data request so the agent routes it to the right team quickly.

Email Support Send your data request or privacy concern to our support email. Include your account ID and the mobile number linked to your bKash, Nagad or Rocket wallet.

Account Help Desk Log in, go to Account Settings, and use the Help section to submit a formal data query. You will receive a reference number to track your request.

What Information We Collect and Why

77ag Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you submit at registration — your name, contact number and email address. When you deposit using bKash, Nagad or Rocket, the transaction reference and wallet number tied to that payment are recorded against your account.

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We do not store your full mobile banking PIN or password at any point. We also collect device and session data — the browser you use, your IP address, and how you navigate the lobby — to keep your account secure and to detect unusual activity.
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If you reach us through our support channel, the content of that conversation is stored so we can track your query to resolution. Cookies placed during your session help the lobby remember your table preferences and keep you logged in between pages. We do not sell
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your personal data to third parties. Your information is used only to operate your account, process payments, respond to support requests and, where you have agreed, send you updates about what is running on the platform. Eligibility to use the platform and the data protections that
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apply to you depend on your local law and the region from which you access the service.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 77ag

These are the questions we hear most often about how we handle personal data, account information and payment records. If your question is not here, reach us through live chat or the account help desk.

We collect your name, contact number, email and the mobile wallet details — bKash, Nagad or Rocket — you use to deposit. Device and session data are also recorded for security purposes.

We do not sell your data. We share it only with payment processors like bKash, Nagad and Rocket to complete transactions, and with service providers who help us run the platform under strict data agreements.

Account details are held while your account remains active. Transaction records tied to bKash, Nagad or Rocket payments are kept for the period required by applicable financial and compliance rules in your region.

You can submit a deletion request through live chat or the account help desk. Records linked to completed transactions may need to be retained for compliance reasons depending on local law and eligible region rules.

Contact our support team with your account ID and registered mobile number. We will compile the data we hold and send it to you through a secure channel within a reasonable timeframe.

We store only the transaction reference and wallet number needed to match your deposit to your account. Your mobile banking PIN or full credentials are never stored on our system at any point.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info77Ag Glossary InfoFAQ

How 77ag Handles Your Personal Information

Data Handling, Cookies, Security and Retention

How to Reach Us About Your Data

Common Questions About Your Privacy on 77ag

01 What personal data does 77ag collect when I open an account?

02 Does 77ag share my data with other companies?

03 How long does 77ag keep my account and payment records?

04 Can I ask 77ag to delete my personal data?

05 How do I find out what data 77ag holds about me?

06 Are my bKash, Nagad or Rocket wallet details safe with 77ag?

Privacy Policy

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